This website is owned and operated by FloatingDreams.co.uk Narrowboat Holidays. We want you to feel that we process your data in a safe and secure way. Because we gather certain types of information about our customers, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement explains what information we gather and how we use it.
By visiting FloatingDreams.co.uk, you are accepting and consenting to the practices described in this Privacy Policy. Should you have any questions, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01270 382 025.
Collection and Use of Personal Information
We use the information submitted on this site to process accurate booking requests, deliver products and services (e.g. further information requests, booking confirmations), communicate with you about bookings, services and promotional offers, update our records and generally maintain your details.
Inormation Requests, Enquiry Forms, Contact Us and Online Booking
The information you supply to us on the Enquiry Forms, Contact Us and Online Booking pages on this website is primarily used to enable us to send you further information, answer your query or to process your booking.
In order to process your process these requests we will need to record your personal details. This information may occasionally be shared but only with external companies who carry out work on our behalf.
Your phone number is requested and collected to enable us to contact you to answer your query, or in the future for research or marketing purposes. You do not need to provide this to us, however if you hve booked a holiday with us it will enable us to contact you on the day of your arrival if required. FloatingDreams.co.uk may use your email address for marketing purposes if you have checked the box stating that you wish to receive news and information via email from FloatingDreams.co.uk.
You can unsubscribe from our email database by clicking on the remove link at the base of each email or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
Security
We are committed to ensuring that your information is secure. FloatingDreams.co.uk use secure web data providers who use industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.
Onlline Payment Provided by Worldpay
We use Worldpaay to handle all of our debit and credit card transactions on our website. Worldpay has the highest level of card data security (PCI DSS Level 1 compliant) so our customers can trade with peace of mind and shoppers are protected against fraud.
Equally, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information provided by our customers.
Other Websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the website in question.
Data Protection queries
For the purpose of the Data Protection Act 1998, the data controller is FloatingDreams.co.uk Narrowboat Holidays. Should you have any questions or concerns about this policy or the way we operate it, please contact Martin Bryant at the address below. If you think we have incorrect information or you would like a copy of the information we hold about you may request details of personal information, which we hold about you under the Data Protection Act 1998.
Contact:
Martin Bryant
Data Protection Compliance Officer
6, The Wiend,
Bebington,
Wirral,
Merseyside,
CH63 7RQ
Information FloatingDreams.co.uk gathers and tracks
Usage tracking
FloatingDreamss.co.uk tracks user traffic patterns throughout our website. We do not link this data with data collected about our cusstomers. . We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.
Cookies
A cookie is a piece of text that asks permission to be placed on your computer’s hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or logs when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
The cookie itself does not contain personal information, it can’t read data off your hard drive or read cookie files created by other sites. You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie.
IP Tracking
When you visit our website, we store web server logs which show your IP address, this gives us information such as which pages you looked at, whether the page request was successful or not and which browser you use to view the page. The use of this data is purely for statistical purposes.
